FREQUENTLY ASKED QUESTIONS ABOUT OUR SERVICE

Absolutely. Just send us an email of call us if you would like a specialized designer bouquet.

Please email us as quickly as possible, so that your changes can be taken into account before delivery. Please include your order number to help our staff process your request as quickly as possible.

Once you have confirmed your order and made your payment through our secured system, we will send you an email to summarize your order.

If you have an Internet banking account with Maybank, Hong Leong Bank, Public Bank, Bank Islam, RHB Bank, AM Bank, CIMB Bank, you may choose to make your payment by selecting the ipay88 Internet banking option and follow the prompts to complete your purchase.

We accept Visa, MasterCard. PayPal users can also pay with their PayPal account. International card holders are advised to check out with PayPal. 

PENANG & BUTTERWORTH
Ayer Itam, Balik Pulau, Batu Feringgi, Bayan Baru, Bayan Lepas, Bukit Jambul, Bukit Mertajam, Butterworth, Georgetown, Gelugor (USM), Green Lane, Jawi, Jelutong, Kepala Batas, Kubang Semang, Nibong Tebal, Paya Terubong, Penaga, Perai, Simpang Empat, Seberang Jaya, Sungai Ara, Tanjung Bungah, Tanjung Tokong, Tasek Gelugor, Teluk Bahang
PERAK
Bagan Serai, Ipoh, Kemunting, Parit Buntar, Sitiawan, Sungai Siput, Taiping, Teluk Intan, Tronoh
KUALA LUMPUR
All areas in Kuala Lumpur
KEDAH
Alor Setar, Bedong, Kulim, Jitra, Lunas,Padang Serai, Pulau Langkawi, Sintok (UUM), Sungai Petani
PAHANG
Kuantan, Raub, Temerloh
TERENGGANU
Kuala Terengganu
KELANTAN
Kota Bahru
MELAKA
Ayer Keroh, Alor Gajah, Bachang, Bukit Baru, Bukit Beruang, Bukit Rambai, Durian Tunggal, Melaka City Centre, Sungai Rambai
PERLIS
Arau, Kaki Bukit, Kangar, Kuala Perlis
SELANGOR
Ampang, Bandar Utama Damansara, Bandar Sunway, Bangi, Batu Caves, Batu Arang, Bukit Kiara, Cyberjaya, Damansara, Hulu Langat, Jinjang, Kajang, Kapar, Kepong, Kinrara, Klang, Kota Kemuning, Petaling Jaya, Port Kelang, Puchong, Selayang, Serdang, Serendah, Shah Alam, Sri Kembangan, Subang, Subang Jaya, Subang Jaya - USJ, Sungai Buloh, Taman Puchong Jaya, Tmn.Tun Dr.Ismail Jaya
NEGERI SEMBILAN
Bandar Baru, Bahau, Kula Pilah, Labu, Nilai, Port Dickson, Rembau, Tampin, Seremban
JOHOR
Ayer Hitam, Batu Pahat, Johor Baru, Kluang, Kota Tinggi, Kulai, Muar, Pasir Gudang, Segamat, Skudai
SABAH
Kota Kinabalu, Tawau , Sandakan
Labuan
Labuan
SARAWAK
Bintulu, Kuching, Miri, Sarikei, Sibu

Yes, we absolutely do. Orders received before 1pm (Malaysia time GMT+0800hrs) can be delivered within same day. Any online orders received on late Saturday or Sunday will be processed the following Monday or the first day of the following week.

For an urgent delivery, Sunday delivery or Public Holiday orders, kindly contact our customer service for arrangement, an extra delivery fee may be applicable. 

We seek for your kind understanding that request for specific delivery time or short time frame (10 – 11am) cannot be guaranteed as it depends on the drivers’ delivery routes scheduled for that day. 

We endeavour to fulfill the delivery at most of the time, if there’s no unforseen condition. 

All successful order transactions will receive an order confirmation email within 30 minutes of purchase. If you have not received your order confirmation email, please check your order summary in "My Account" (if you have an account) or your email junk folder. Alternatively , you may email us at quek@bambooflorist.com.my to check.

Seasonal conditions may affect the supply of certain kind of flowers. Specific colours may not always be available. In some cases, substitution may be necessary to fulfill your floral and container requirements. The dimensions given for arrangements are mere approximations. However, you may refer to them as general guideline of the flowers' sizes.

In certain extreme cases, subject to stock-availability, we reserve the right to substitute your order with another item which is of equal or higher value. Containers shown may not always be available as well. In these circumstances, alternative containers of similar value and style will be used.

Prices shown are not for St. Valentine's Day and Mother's Day. Prices for the two celebrations will be announced two weeks on this site prior to the celebrations.

If under certain unfortunate and unforeseeable circumstances whereby your credit card transaction has been approved and we were unable to deliver your order, then we would either reverse the credit card transaction, or attempt to fulfill the order again, subject to your preference. We hope such things will never happen.